1. What is the primary goal of IT managed services?

The primary goal is to ensure continuity of operations during disruptions, minimize downtime, and enable quick recovery from incidents.

2. How can organizations measure the effectiveness of their IT management framework?

Organizations can measure effectiveness through key performance indicators (KPIs), such as system uptime, response time to incidents, and user satisfaction ratings.

3. What role does cybersecurity play in IT?

Cybersecurity is a critical component of IT resilience, as threats such as data breaches can significantly disrupt operations. A strong cybersecurity strategy is essential for protecting data and systems.

4. How often should incident response plans be updated?

Incident response plans should be reviewed and updated at least annually or whenever there are significant changes in technology, business processes, or after a major incident.

5. What are some common challenges in building an IT framework?

Common challenges include resistance to change within the organization, lack of resources for training and development, and difficulties in integrating new technologies with existing systems.

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